Various payer errors lead to underpayments, with contractual items being a common source. One example is the inclusion of "annual escalators" in contracts that allow for payment rate increases. If payers base the payment on the previous year's rate, providers may be underpaid. Another issue is when payers incorrectly bundle services, resulting in reduced reimbursement rates.
The healthcare industry faces challenges with handling underpayments due to staff inexperience, lack of prioritization, lack of familiarity with payer contracts, and inadequate technology. Many staff members are unaware that underpayments even occur and do not have the expertise to identify and manage them. Additionally, underpayments are often not prioritized, as staff members prioritize higher-dollar claims and denials.
Lack of familiarity with payer contracts further complicates the issue, as providers typically have numerous contracts and lack the time to fully understand them. Finally, inadequate technology and resistance to change hinder the identification and management of underpayments.
Many providers outsource contract management or use contract management software to track and compare payer contracts, but some fear a loss of control and transparency. Overall, addressing these obstacles is crucial to reducing underpayments and optimizing revenue in the healthcare industry.
Payer-related sources of underpayments are often a result of mistakes or unfavorable contract language. The American Medical Association (AMA) reports that commercial health insurers have a 19.3 percent claims-processing error rate, which could save providers $17 billion if eliminated. AMA Board Member Barbara L. McAneny, MD, considers this error rate unacceptable and a waste of resources.
The major issue is right in front of us, yet it remains largely unnoticed. Merely a small portion of the data regarding underpayment can be found in variance reports. The vast majority of issues related to the revenue cycle are absent from these reports. Some of the items that can be seen on the payment variance report include stoploss, carveouts, annual escalators, bundling, and payment variance. Additionally, there are numerous false variances that are visible. Despite the significance attributed to variances, they often only account for a fraction of underpayments.